DPI Web Content

Internet Service Providers (ISPs)   » TELUS

  • Does not use DPI technologies.
  • Relies of proactive and reactive augmentation of its network to manage high bandwidth consumption.
  • While TELUS has no intention of using DPI, it reserves the right to deploy DPI should its present augmentation of the network to avoid network congestion prove untenable.

TELUS does not presently use traffic management technologies such as DPI and instead relies on proactive and reactive capacity management practices (i.e. it reviews use and augments their network capacity as needed), as well as contractual monthly usage allowances and an abuse management process. These abuse management processes involve customer service representatives verbally discussing capacity excesses with customers rather than using automated systems to assist customers adjust services to meet their bandwidth needs.

TELUS’ approaches apply to both consumers and small businesses using their wireline services. For wireless customers, contractual and usage-sensitive limits largely eliminate the need for the aforementioned customer service representative policies. While TELUS does not manage the content of wholesale customers’ clients, it does expect smaller ISPs to manage their own end-user bandwidth requirements and network abuse situations. Insofar as some wholesale ISPs do experience traffic shaping by their bandwidth provider, TELUS maintains in their April 30, 2009 filings to the CRTC that “this is an unavoidable consequence of an ISP choosing a business model that involves the use of a shared platform to reach its customers. So long as a shared platform is used, the technical characteristics of the service provided will be the same.”

As of its January 13, 2009 filings, TELUS neither uses DPI nor has plans to do so, though it asserted in subsequent filings to the CRTC that this position could change and that it’s non-usage of DPI should not prevent the ISP from having the option of using DPI in the future. Further, in its February 23, 2009 filings the company firmly maintained that ISPs develop their own particular relationships with customers, and given that most customers are not interested in the daily going-on of networks that ISPs should not be required to inform customers of particular changes to how ISP networks are managed.